Support

No. To keep the workspace secure, quiet and professional, we do not allow anonymous or unannounced walk-ins. Every person entering the building must have a registered account and a confirmed booking before they enter. You can register in advance or at the check-in point when you get here — what you cannot do is walk past it.

When you register an account or book an event place, you receive a unique digital access token — a QR code or membership pass. You scan it at the check-in point to enter. It takes seconds, and it means we always know exactly who is in the building.

Yes, but every individual must be registered in advance and receive their own entry pass — we cannot admit anyone under someone else’s booking. If you are bringing thirty people to an event, all thirty register separately. Event capacity is strictly capped for fire safety and we cannot accommodate unregistered arrivals at the door.

We run a paperless system, so your registration is our fire roster. It gives us a live, traceable record of everyone inside the building at any moment, which is how we meet our obligations under the Regulatory Reform (Fire Safety) Order 2005. A paper signing-in book cannot do that reliably.

All memberships run on weekly rolling terms. To cancel, simply email us at hello@worksopworkspace.com with a week's notice and we'll take care of everything. No forms, no fees, no awkward conversation.

Just get in touch by email and we'll update your membership for the following week. Moving from a hot desk to a dedicated desk is straightforward. We'll sort it with you directly.

If you're in the building, speak to a member of staff and we'll get it sorted straight away. If you're reporting an issue after the fact, email hello@worksopworkspace.com and we'll look into it.

Email us at hello@worksopworkspace.com with your name and details of the charge and we'll review it and get back to you within one working day. Billing errors are rare but we'll always put them right promptly.

We don't currently offer formal pauses, but because everything runs on weekly rolling terms you can simply cancel and rejoin when you're ready. There's no rejoining fee and no penalty. Get in touch and we'll make it as easy as possible.

Email us at hello@worksopworkspace.com or register your interest via the relevant page on the site. We'll confirm availability and get you booked in. Online booking is on the way.

Email us with a description of what you've lost and when you last had it. We hold onto lost property for 30 days and will get in touch if we find it. Items not claimed within 30 days are donated to charity.

Email hello@worksopworkspace.com and we'll acknowledge your complaint within one working day and aim to resolve it within five. We take all feedback seriously and will always try to do right by you.